We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@naaytu.com. Please note that returns will need to be sent back to our studio in Auckland. 

Damages and issues
We take the highest level of care to make sure your order is shipped snug and safe to you. But shipping a variety of fragile objects means sometimes things don't go to plan. If there are any damages, breakages or issues with your order, please don't hesitate to contact us at info@naaytu.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@naaytu.com.